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Agent Dashboard

Welcome to the new Not in the Guidebooks Agent Dashboard.

Within the dashboard you can browse various marketing tools to help you share content to inspire your customers or view webinars and training videos to help you learn more about Not in the Guidebooks.  There’s also a section on Frequently Asked Questions and a My Bookings option where you can view any bookings you have made.

We hope you find the dashboard useful and would love your feedback (good or bad) – please email agents@nitgb.com

Marketing

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Discover Finland

Cutting-edge cultural scenes and trail-blazing cities, vast swathes of deep, untouched forests and count[...]

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Webinars & Training

New NITGB Brand Video

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FAQs

What products do Not In The Guidebooks offer?

Not in the Guidebooks offer a diverse range of local, immersive, responsible experiences. We have day experiences, mini breaks and longer adventures around the world including a great range right here in the UK. So whether your customer is looking for a cooking holiday in Italy, a quirky treehouse stay in Wales, a day cliff jumping and white water rafting in Scotland or a longer memory making itinerary in Vietnam we've got something to cover them all!

What is NITGB Covid-19 policy?

Should your customers be unable to travel due to the following reasons, we will work with you to either find a suitable date to postpone to and if one cannot be found then a full refund will be offered.

  • Denied Outbound Travel: Your country’s governing bodies have advised against all but essential travel to your destination due to Covid-19.
  • Denied Access: The experience location’s governing bodies have denied access to the destination due to Covid-19.
  • Service Closure: The experience is unable to be provided due to local government orders restricting activity due to Covid-19.
All cancellations must be submitted in writing by email to support@nitgb.com, along with your booking reference and reasons for cancellation.

What happens if my customer needs to cancel?

Our cancellation charges can be found within our terms and conditions or on our book with confidence page on the website. Bookings cancelled more than 90 days before departure, you will forfeit any deposit paid. All cancellations within 90 to 60 days before departure, you will forfeit 25% of the total cost. All cancellations within 60 to 30 days before departure, you will be refunded 50% of the total cost. All cancellations made within 30 days of departure, you will not be entitled to any refund. For day experiences: If you wish to cancel your booking more than 14 days before departure, you will receive a full refund. All cancellations within 14 to 7 days before departure, you will be refunded 50% of the total cost. All cancellations made within 7 days of departure, you will not be entitled to any refund.

What deposit do I need to take from my customer?

For multi day experiences our standard deposit is 25% of the total experience cost. For day experiences we offer free cancellation up to 14 days prior to experience start date therefore a deposit is not necessary, however you may feel you want to obtain a financial commitment from your customer and therefore we suggest an amount of £10 per person. From time to time we may offer promotional deposits, details of these along with terms and conditions can be found on our website.

If I want to just get an idea of availability should I submit an official request via the website?

Only submit a ‘check availability’ request via our website if you know your customer wants to go ahead and book should that request come back available.   Once a request has been made, should the host confirm availability, the booking is then confirmed and you/customer will be liable for payment. If you simply want to get an idea of availability, please give us a call or use our online chat facility and our team will do their best to help.

Do NITGB overseas multi day experiences include flights?

We do not include flights with any of our experiences. This allows you and your customer to tailor make their trip centred around one of our longer itineraries or simply adding day experiences to an existing package. Should you wish to package one of our experiential trips with flights and do not have the ability to dynamically package or have an ATOL, we work with a number of tour operators including Travelpack who will happily add flights to any of our experiences.

Can I use images from the NITGB website or Facebook page to use on my own social media pages?

Yes you are welcome to use any of our product images on our website providing you directly promoting Not in the Guidebooks experiences.  Images should not be used for general purpose. If you are unsure please email agents@nitgb.com and we'll be happy to clarify.

Are all NITGB experiences ‘on request’?

As we work with local hosts, in most cases we need to check with them that they can accommodate your customers availability request.  This can take up to 48 hours however our hosts are very responsive and often come back to us within 24 hours. We do have a number of experiences on the website however that have live availability and are able to be booked immediately.  The easiest way to identify whether something is on request is if it has a pink button saying ‘check availability’.    If you are able to book immediately the pink button will say ‘book now’.

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