Should your customers be unable to travel due to the following reasons, we will work with you to either find a suitable date to postpone to and if one cannot be found then a full refund will be offered.

  • Denied Outbound Travel: Your country’s governing bodies have advised against all but essential travel to your destination due to Covid-19.
  • Denied Access: The experience location’s governing bodies have denied access to the destination due to Covid-19.
  • Service Closure: The experience is unable to be provided due to local government orders restricting activity due to Covid-19.

All cancellations must be submitted in writing by email to support@nitgb.com, along with your booking reference and reasons for cancellation.