What happens if my customer needs to cancel?

Our cancellation charges can be found within our terms and conditions or on our book with confidence page on the website.

Bookings cancelled more than 90 days before departure, you will forfeit any deposit paid.

All cancellations within 90 to 60 days before departure, you will forfeit 25% of the total cost.

All cancellations within 60 to 30 days before departure, you will be refunded 50% of the total cost.

All cancellations made within 30 days of departure, you will not be entitled to any refund.

For day experiences:

If you wish to cancel your booking more than 14 days before departure, you will receive a full refund.

All cancellations within 14 to 7 days before departure, you will be refunded 50% of the total cost.

All cancellations made within 7 days of departure, you will not be entitled to any refund.

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