Booking Procedure:

Not in the Guidebooks experiences are either on a ‘check availability’ or ‘book now’ status – this is made clear when looking at each experience.

Check Availability means we need to check with our host that they have the date/s and or time/s requested. This can take up to 48 hours but often is much quicker – confirmation of availability will be sent via email or can be viewed on our agent’s dashboard under ‘my bookings’.

Book Now means this experience is available to book and is confirmed immediately.

All bookings should be submitted via our website (please ensure you are logged in with your agency details).  Should you have any questions you can use our online chat facility or call us on 0203 048 3044.

If you wish to go ahead with a booking, either click the ‘check availability’ or ‘book now’ button.  Select your dates and if applicable time along with any other information relevant to the chosen experience. A price will be confirmed underneath the calendar and when you proceed through to the cart page where you can enter your customers name/s.

Continue to the summary page where details of what you are requesting/booking will be detailed.  If you wish to go ahead simply click the pink button.  If the experience is on a ‘book now’ basis, this is confirmed immediately, and you will receive an email to confirm this.  If the experience is on a ‘check availability’ basis, we will contact the host immediately to see if available.  Once we have had a response back from our host, we will send you an email to confirm if available or contact you via phone/email if the experience is not available and offer alternative dates/options if applicable.  Once a request has been submitted, if the host confirms availability, it becomes a confirmed booking, and you will receive a confirmation email.

An experience voucher will follow closer to the experience date (approx. 4 weeks) and will include host details and any relevant joining instructions.

Customer Deposits & Balance Payments

A deposit (or full payment if within 12 weeks of experience date) should be collected from your customer at booking stage. Our standard deposit amounts are as follows:

Multi Day experiences 25%

Day Experiences – we do not require a deposit as these are free to cancel up to 14 days before however you may wish to take a small deposit from your customers, this is at your discretion.

All balance payments should be collected 12 weeks prior to experience date to ensure you have sufficient funds to cover cancellation charges.

Gift Vouchers/Experience Vouchers – full payment should be collected from your customer at time of purchasing the voucher.

Rates/Payments to Not in the Guidebooks

All experiences booked will attract a commission rate of 10% as per our agreement with TTNG.  Payments are collected via ACAS or TAPS depending on agency group – please refer to ACAS/TAPS or your Head Office for further clarification on payment terms.

Cancellation/Amendment Charges

All amendments and cancellations must be made in writing via email to support@nitgb.com

Cancellation charges:

Prior to 60 days (date not included) – loss of deposit, 25% of total experience cost

Between 60 and 30 days (date included) – loss of 50 % of total experience cost

Less than 30 days (date not included) – loss of 100% of total experience cost

Please note experience vouchers and gift vouchers are payable on booking, non-refundable and cannot be exchanged for cash.

Amendment charges:

If you wish to change any part of your customers booking after our confirmation invoice has been issued, you must inform us in writing as soon as possible. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £25 per person per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made. Where we are unable to assist with an amendment and your customers does not wish to proceed with the original booking, we will treat this as a cancellation and relevant charges will apply. Note: Certain experiences may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that experience.

Full booking terms and conditions can be viewed on our website