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Experience Guarantee

We select local experience operators and ambassadors to curate the very best things to do in the region you are visiting.  We are so confident that you will have an experience that meets your expectations that we want to put our money where our mouth is.

So we have created our Experience Guarantee which is designed to ensure it is fair to both you and the local operator.

If anything goes wrong or if there is something you are not happy with or the experience is not delivered as described,  and this problem was within the control of us or our local partner, then tell us about it and we will guarantee to work out a refund that is in line with the size of the issue.  All we ask is that you give the local host a chance to fix the issue at the time first.

If you do need to contact us please email me (Carol Savage) directly at experienceguarantee@nitgb.com