Book with confidence
We believe that planning and booking your holiday is all part of the experience. However, we understand that sometimes even the best laid plans can change, and people need to be assured that their travel experience will be an enjoyable one.
And this is more relevant now than ever. Ongoing changes and updates to travel restrictions means that your plans may now change more than you would like, so to help reassure our travellers, we have adjusted our amendment and cancellation policies to cover Covid-19 related changes, meaning you can book with confidence.
“We spent weeks interacting with the overwhelming interweb and cyber agents, never quite finding the perfect adventure or a website that made sense. They were complex, unclear, and hard to get answers from. I must have written 17 emails before we stumbled across NITGB. We had a reply within a couple of hours and it was immediately apparent we were dealing with a grounded, lovely and engaged human on the other end.
Their refund policy was super clear and when we asked them about it personally we were convinced and reassured. Being South African and heading to the Arctic is a huge deal, let alone in covid times and sadly that hit us hard with the latest travel ban. We had to cancel everything.
Carol and Lee responded within an hour or two with total reassurance that every cent would come back. It was in our account 24 hours later.
There is no doubt that we will take all our international adventures through NITGB and we ended up laughing and exchanging personal interactions while booking a holiday of a lifetime to Finland. Book with total confidence and support companies that support you.”
Sarah & Oliver Barnett (Cape Town, South Africa, Dec 2021)
We understand that now is a particularly unsettled time for travel plans and travel restrictions to other countries. Whilst the vast majority of countries will allow you to travel with proof of your up-to-date vaccines, we have seen recent changes in some requirements around PCR tests and quarantine.
For this reason, we would recommend that before you travel to any country, you should visit GOV.UK and carefully read the entry requirements for the country you are visiting.
For official, up to date advice, please click this link and search for the appropriate country you are visiting: https://www.gov.uk/foreign-travel-advice
We would strongly recommend that you take out comprehensive travel insurance as soon as you have booked your experience, to protect yourself from last minute changes or cancellations related to Covid-19 or any other eventuality, be it medical or otherwise either prior to your departure or whilst you are away.
At Not In The Guidebooks, our mission is to support small local businesses. Our experiences are run by passionate local hosts who will not only offer you amazing trips and unique experiences, but their work, in turn, benefits their local communities.
This global crisis has impacted us all and at Not in the Guidebooks, we want to ensure that when travel does return, that all of our fantastic experiences are still available for our customers to book with confidence and enjoy. The only way we can do this is to ensure we offer support to our local hosts and those local communities right now – and you can help too.
If you are able to rebook your experience, rather than cancelling it, you will be offering your support to these wonderful hosts at a time when they most need it and ensuring that the experiences they offer can continue for years to come.
Whatever your plans, we remain committed to helping our customers and hosts in the best way we can to ensure everyone’s safety whilst guaranteeing a future for sustainable travel.
For multi-day holidays:
If you wish to cancel your booking more than 90 days before departure, you will only forfeit your deposit.
All cancellations within 90 to 60 days before departure, you will forfeit 25% of the total cost.
All cancellations within 60 to 30 days before departure, you will be refunded 50% of the total cost.
All cancellations made within 30 days of departure, you will not be entitled to any refund.
For day experiences:
If you wish to cancel your booking more than 14 days before departure, you will receive a full refund.
All cancellations within 14 to 7 days before departure, you will be refunded 50% of the total cost.
All cancellations made within 7 days of departure, you will not be entitled to any refund.
Should you be unable to travel due to the following reasons, we will work to either find a suitable date to postpone to and if one cannot be found then a full refund will be offered.
Notice of cancellation:
All cancellations must be submitted in writing by email to firstname.lastname@example.org, along with your booking reference and reasons for cancellation.
It will be assumed that a customer wishes to travel on the booked experience, regardless of any restrictions put in place, unless we receive a cancellation request in writing. Failure to notify us will result in the service being non-refundable.
For any scenarios not detailed above, our standard cancellation terms apply. Our full Terms & Conditions can be read here.
Where can I currently travel to?
For up to date travel information on the latest restrictions and travel corridors, we recommend visiting the Foreign, Commonwealth & Development Office website.
What if I can’t make it due to Covid-19 travel restrictions in my local area or the area I am travelling to?
If local or national sanctioned travel restrictions are in place, meaning a person is not allowed to travel to the area where the experience is being held, we will work with the customer and host to either find a suitable date to postpone to and if one cannot be found then a full refund will be offered.
Can I move my booking to a future date?
Should you wish to move your booking to a future date or make any other amendments to your existing booking, we will view such requests on a case by case basis, subject to availability.
If we are able to meet your requests, there may be a difference in price (higher or lower) due to seasonality. Amendments may also incur an additional charge according to the terms and conditions of your original booking.
What happens if my experience is cancelled because of Covid-19?
If you receive notification that your experience has been cancelled due to Covid-19, we will work with you and the host to find a suitable date to postpone to and if one cannot be found then a full refund will be offered.
What happens if I am unable to travel due to Covid-19 related illness?
If the customer is unable to travel due to illness but the trip is still operating, then our standard cancellation policy would apply. We strongly recommend the customer take out adequate travel insurance at time of booking.
We of course will try and help the customer by talking with the host to see if they were willing to amend/postpone their existing booking.
What do I do if I need to cancel or amend my existing booking?
For any questions regarding your booking, please email us at email@example.com with your name and booking reference and we’ll be happy to assist.
Updated: 12 October 2020